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What do I do if my video is stuttering, buffering, or not loading?

Please try refreshing your viewer by clicking on the "Reload Video" button located at the bottom of your video viewer page.  Also try to close the viewer window and re-launch the viewer from your "My Account" page. 

The cache on your browser may need to be cleared, if you are unsure of how to clear your browser cache, an alternate and quicker option is switch to a different browser to continue viewing the program.  In you're using Internet Explorer, try switching to Google Chrome.  Other popular browsers such as Safari and Firefox are compliant with playback.  Switching browsers to Google Chrome, Safari, or Firefox resolves the majority of playback issues.

If you are still having problems with your video, please contact us at or (877) 602-9877.

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