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  Customer Support: (800) 844-8260

  Customer Support: info@psychotherapynetworker.org

Solutions and FAQ

General Questions

  • How do I contact Psychotherapy Networker? For login, continuing education, and account support: Email: www.pesi.com/info Online Form: Click here to fill out a contact form. Phone: (888) 851-9498, 6:30am-7pm Central Time, M-F. Fax: (800) 554-9775 Mail: PESI, Inc. PO Box 1000 Eau Claire, WI 54702 For article submissions and help locating articles, please contact our Editorial Office: Email: info@psychnetworker.org Phone: (202) 537-8950 Mail: Psychotherapy Networker 5135 MacArthur Boulevard N.W. Washington, D.C. 20016 For technical support: Email: info@psychotherapynetworker.org Online form: Click here to fill out a contact form. Then click "Create a Support Request." Phone: (800) 844-8260, 6:30a-7p Central Time, M-F.
  • Who can I contact about my Psychotherapy Networker Magazine subscription? For magazine subscription questions or concerns, please call 800-844-8260 or email us at info@psychotherapynetworker.org
  • Who can I contact if I want to write an article or need help finding an article? Please contact our editorial office. Email: info@psychnetworker.org Phone: (202) 537-8950 Mail: Psychotherapy Networker 5135 MacArthur Boulevard N.W. Washington, D.C. 20016
  • What is the Federal I.D. number for Psychotherapy Networker? 26-3896894
  • Where can I get a W-9 for Psychotherapy Networker? Click here to access the W-9 form for download or print.
  • Is Psychotherapy Networker a part of PESI, Inc.? Psychotherapy Networker joined the PESI family in 2015, and PESI began providing support services for Psychotherapy Networker in February 2016. Customer service is provided by PESI and can be reached at (888) 851-9498.
  • I don't see a topic that I need. Where can I make topic suggestions? We'd love to explore new topics that would help you get the education you need. You can submit topic suggestions at the link below. https://airtable.com/shraVSpkMOEBl2bI1
  • Do you have a satisfaction guarantee? We have a 100% satisfaction guarantee. If you are not satisfied, please call us at (800) 844-8260.
  • What is your professional conduct/non-discrimination policy? It is the policy of Psychotherapy Networker to ensure balance, independence, objectivity and scientific rigor in all of its continuing education activities. Psychotherapy Networker does not discriminate on the basis of gender, age, socioeconomic or ethnic background, sexual orientation, or disability.
  • Attention: New Hampshire Participants New Hampshire Participant Disclosures - Previous education and credits cannot be applied to classes at Psychotherapy Networker (PESI, Inc.). - Students who cancel their Psychotherapy Networker Symposium registration must do so before February 28th and in writing, and will receive a refund less a $50 administrative fee. No refunds will be issued for cancellations postmarked after February 28th. All refunds are handled on a case-by-case basis. - Students who file an official written grievance with Psychotherapy Networker (PESI, Inc.) can contact the New Hampshire Department of Education at the address below if they feel unsatisfied with the outcome of said grievance at Psychotherapy Networker (PESI, Inc.). Students who withdraw from the class must do so in writing. New Hampshire Department of Education 101 Pleasant Street Concord, NH 03301

My Account

  • I had an account on the previous Psychotherapy Networker website. Can I still use it? Yes; your previous account has been migrated to our new website, but you’ll have to set a new password to access it. You’ll need to use the email address that was associated with the old account as your username, instead of the username itself. After entering your email address, click “Forgot your password?” to set up a new one.
  • My old Psychotherapy Networker login isn’t working. What should I do? Verify that you are using the email address associated with your previous online account and have set a new password. If you are still having problems, please contact our customer service department for assistance.
  • I know I have an account, but the website is not allowing me to log in. What does this mean? Psychotherapy Networker offers many different types of programs. In order to provide these different learning formats and maintain accurate continuing education histories for our each of our customers, we have split our programs and services into different accounts. Most likely, your login information is correct, but you are trying to log in at the incorrect location for the services that you are trying to access. Bookstore Account: The bookstore account can be accessed by clicking the “Login” button in the upper, right-hand corner of psychotherapynetworker.org. This account is for product purchases such as DVDs, magazine quizzes, and your magazine subscription. Distance Learning Account: Digital seminars and online courses are accessed through your distance learning account. You can access your distance learning account by going to catalog.psychotherapynetworker.org and clicking “Sign In.” It's also possible that your distance-learning account was created through PESI, Inc., and not through Psychotherapy Networker. If that is the case, you will receive a login message that notifies you that your account is on catalog.pesi.com, and you will be given an option to log into the PESI distance learning account. However, if you are trying to log in to purchase a Psychotherapy Networker online program, you will need to create a separate account on catalog.psychotherapynetworker.org. If you receive the log in message, please click “Login with PESI.” After you log in, the website will automatically create an account for you on catalog.psychotherapynetworker.org and link your account on the two websites.
  • I’m trying to log into my account, but the “Forgot Password” email says that the system doesn’t recognize my email. What does this mean? Psychotherapy Networker offers many different types of programs. In order to provide these different learning formats and maintain accurate continuing education histories for our each of our customers, we have split our programs and services into different accounts. You are likely attempting to log into the incorrect account type. Bookstore Account: The bookstore account can be accessed by clicking the “Login” button in the upper, right-hand corner of psychotherapynetworker.org. This account is for product purchases such as DVDs, magazine quizzes, and your magazine subscription. Distance Learning Account: Digital seminars and online courses are accessed through your distance learning account. You can access your distance learning account by going to catalog.psychotherapynetworker.org and clicking “Sign In.” It's also possible that your distance-learning account was created through PESI, Inc., and not through Psychotherapy Networker. If that is the case, you will receive a login log in message that notifies you that your account is on catalog.pesi.com, and you will be given an option to log into the PESI distance learning account. However, if you are trying to log in to purchase a Psychotherapy Networker online program, you will need to create a separate account on catalog.psychotherapynetworker.org. If you receive the log in message, please click “Login with PESI.” After you log in, the website will automatically create an account for you on catalog.psychotherapynetworker.org and link your account on the two websites.
  • I have a distance learning account for both PESI and Psychotherapy Networker. Can I link them? Yes; if you have an account on catalog.pesi.com and catalog.psychotherapynetworker.org, you can link them for easier access to both accounts. To link the accounts, log into your account on catalog.pesi.com, click the “Other Accounts” tab, and select “Link this Account.” You will need to enter your email address and password for the catalog.psychotherapynetworker.org account and click “Sign In.” After clicking “Sign In,” your “My Account” page will have a tab for your Psychotherapy Networker account and purchases and a tab for your PESI accounts and purchases.
  • How do I update my email address on my account? Bookstore Account: To update your email address on your bookstore account, please call or email customer service. Distance Learning Account: To update your email address on catalog.psychotherapynetworker.org, please log into your account and select “Change Email or Password” below your profile photo. If you have previously linked your distance learning accounts for PESI and Psychotherapy Networker, you will also need to update your email address on catalog.pesi.com and relink the accounts.
  • I purchased an online course or digital seminar, but the website is not allowing me to log in. How do I access the online course that I’ve purchased? To access online courses, please make sure that you are logging into your distance-learning account on catalog.psychotherapynetworker.org. You will not be able to access the online course from www.psychotherapynetworker.org.
  • How do I get access to the materials for a digital seminar? To access the course materials, go to catalog.psychotherapynetworker.org and log into your distance-learning account. You may access the materials by clicking the “Handouts” button below the program’s title on your “My Account” page.

Payment and Payment Options

  • Which forms of payment are accepted? You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed product order form, online course order form, or digital seminar order form with your payment.
  • Does Psychotherapy Networker accept purchase orders? Yes; purchase orders are welcome. You can mail, fax, or email a signed purchase order with a completed product order form, online course order form, or digital seminar order form.
  • My company is tax exempt. How can I get sales tax waived? We must have a copy of your company's tax exemption certificate on file in order to waive sales tax. Please enclose it with your product order form, online course order form, or digital seminar order form, or email it to datamanagement@pesi.com after you complete your order online. Valid only on registrations/orders where a company is named as the bill-to.
  • How do I redeem a PESI or Psychotherapy Networker gift certificate? Our online registration process does not currently accommodate gift certificates. Please mail, fax, or phone-in your registration or order, referencing your gift certificate number and amount.
  • Does Psychotherapy Networker have discounts or scholarships? We’re sorry, but Psychotherapy Networker does not have discounts or scholarships available.

Ordering and Returns

  • Which forms of payment are accepted? You can register or order products online (a secure site) or by telephone with a credit card. You may also register by mail or fax (check, PO, credit card). Please include a completed product order form, online course order form, or digital seminar order form with your payment.
  • Does Psychotherapy Networker accept purchase orders? Yes, purchase orders are welcome. You can mail, fax, or email a signed purchase order with a completed product order form, online course order form, or digital seminar order form.
  • Why am I being charged sales tax on online products? Tax is charged for online products if your address is in a state or county where we are required to apply a tax for digital products. If a tax-exempt organization is paying for your order, please fax or email a copy of the tax-exemption certificate to Psychotherapy Networker at info@pesi.com. If you have already finalized the order online, please reference your order number when you send in the certificate.
  • Does Psychotherapy Networker have discounts or scholarships? We’re sorry, but Psychotherapy Networker does not have discounts or scholarships available.
  • I’m trying to purchase a program for someone else, but I accidentally registered myself. How do I fix the order? Unfortunately, there is not a way for you to correct the order through the website. Please contact customer service at psychotherapynetworker@ce21.com
  • Does Psychotherapy Networker allow for transferring programs to others? Yes; we allow substitutions for programs at any time, as long as the program’s post-test has not yet been completed. Please provide the substitute's name, profession, email address, contact phone number, and address.
  • Can I share the program I purchased with my colleague? Additional Participant CE is available for all program types except online courses. You can verify that the program offers Additional Participant CE by viewing the program's webpage. If Additional Participant CE is offered, you will see it below the price of the event. If it is not listed, the product does not offer Additional Participant CE. If the online program offers Additional Participant CE, the Additional Participant CE test can be found by looking in the Additional Participant CE catalog. Each additional participant will need to purchase the appropriate test for the course in which they participated.
  • When can I expect my order? Online courses and digital seminars are accessible immediately after purchase.
  • What is your return policy with regard to online purchases? If you are not satisfied with any product, please call customer service so we can quickly correct the issue. Psychotherapy Networker gladly accepts returns within one year of purchase.
  • Who should I notify if I need physical assistance to watch a digital seminar or online course? Please contact us at (888) 851-9498 or at www.pesi.com/info​ to notify us of your registration and needs. Please notify us as soon as possible. Arrangements for closed captioning may take several weeks.
  • How do I find out what continuing education credits are available for one of your programs? How do I get the credit? The continuing education credits for most programs can be found on the program’s webpage under the “CE Credits” tab. For online courses, please click the link “Click here for Credit Information” on the program’s webpage. If your profession is not listed on the webpage, please contact your board to determine your continuing education requirements and to check for reciprocal approval. Many boards will approve our programs based on other board approvals shown in the credit information. A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures.
  • How can I get in touch with one of your speakers? Contact us. We would be happy to relay a message to the speaker.
  • Are CE credits available for your products? Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. For online courses, please click the link “Click here for Credit Information” on the program’s webpage to view credit information. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards. A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%.
  • Do CE credits expire on digital seminars and online courses? For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE credit expiration.
  • How do I complete the post-test for a product? Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.psychotherapynetworker.org and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee. Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your account on catalog.psychotherapynetworker.org and launching the course. For most courses, the CE tests are accessible by clicking the “CE Tests” or “CE Certificate” tab within the course. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
  • Who can I contact if I want to write an article or need help finding an article? Please contact our editorial office. Email: info@psychnetworker.org Phone: (202) 537-8950 Mail: Psychotherapy Networker 5135 MacArthur Boulevard N.W. Washington, D.C. 20016

Product Access

  • What is an online course? Online courses are web-based, go-at-your-own pace courses. There are no set times that you must be logged into the course, and you will have access to them forever. Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account on catalog.psychotherapynetworker.org, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession. We’re sorry, but post-tests may not be purchased for additional participants.
  • What is the difference between digital seminars and online courses? Online courses contain carefully selected content that is curated for the most advanced comprehension of an educational topic. All online course purchasers have access to exclusive member forums to engage with other professionals. Additionally, online courses may include exclusive live and/or pre-recorded Q&A calls with the presenter and bonus resources such as video downloads, worksheets, PDF downloads and more. For most courses, videos from the course may be downloaded directly to your computer or mobile device to watch at your convenience. The online course format may either offer self-study credit or a combination of live credit (interactive) and self-study credits (home-study/ independent). This is considered a classroom format. Digital Seminars are recordings from a live-location seminar. These are usually one-day or two-day events. Purchasers of a digital seminar will receive the program recording and the handout, but will not receive additional videos, bonuses, books, handouts, or chat forum.
  • Can I share the program I purchased with my colleague? Additional Participant CE is available for all program types except online courses. You can verify that the program offers Additional Participant CE by viewing the program's webpage. If Additional Participant CE is offered, you will see it below the price of the event. If it is not listed, the product does not offer Additional Participant CE. If the online program offers Additional Participant CE, the Additional Participant CE test can be found by looking in the Additional Participant CE catalog. Each additional participant will need to purchase the appropriate test for the course in which they participated.
  • How do I access the digital seminars or online courses that I’ve already purchased? Please log into your distance-learning account on catalog.psychotherapynetworker.org. Your purchases will be accessible from your “My Account” page. For digital seminars, you may click the green “Launch Viewer” button to view the program. For most digital seminars, you also have the option to download the program if you choose. For online courses, you may click the green “Launch Online Course” button to open the course.
  • How do I get access to the materials for digital seminar or online course? To access the course materials, go to catalog.psychotherapynetworker.org and log into your distance-learning account. You may access the materials by clicking the “Handouts” button.
  • How do I access the online test for my digital seminar? You can access a post-test by logging into your distance-learning account on catalog.psychotherapynetworker.org. On your “My Account” page, click the “Certificate” button under the test that you wish to complete.
  • Why can’t I see the screen the instructor is referring to? Due to copyright restrictions, we are not allowed to film the screen that the instructor is referring to (we do not own that material). In most cases, we are allowed to provide you with the PowerPoints used by the speaker as well as stream the audio for video clips that are used.
  • What do I do if I can’t see the slides for a digital seminar? The slides will not display in the seminar viewer if the video showing the speaker is in full-screen mode. To exit full-screen mode, you can press the “Esc” key. At the bottom of the seminar viewer (near the left side), there are four buttons that correspond to four different ways to arrange the video and the slides in the seminar viewer. Try clicking the different buttons until you find your preferred arrangement.
  • What do I do if the slides aren’t moving when I stream a digital seminar? For webcasts and digital seminars, the slides in the viewer should automatically change as the speaker changes slides during the presentation. If they do not, please make sure the box next to “Sync Slides” is checked. The checkbox for “Sync Slides” is on the bottom toolbar of the seminar viewer.
  • How do I get my CE certificate? Is there an additional fee? For digital seminars, your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.psychotherapynetworker.org and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee, and this fee varies by program. There is no deadline to complete the post-test for digital seminars. However, please check the CE credits for your profession regarding CE expiration dates. For online courses, your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account on catalog.psychotherapynetworker.org, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession. We’re sorry, but post-tests may not be purchased for additional participants for online courses.
  • Do CE credits expire on home study products? For some professions, yes. CE expiration dates vary by licensing board. Please check the CE credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE expiration.

Continuing Education

  • Are CE credits available for your products? Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option, and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards. A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Successful completion will show that you watched the activity in its entirety.
  • How do I complete the post-test for a product? Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Successful completion will show that you watched the activity in its entirety. Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.psychotherapynetworker.org and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee. Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your account on catalog.psychotherapynetworker.org and launching the course. For most courses, the CE tests are accessible by clicking the “CE Tests” or “CE Certificate” tab within the course. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
  • Do CE credits expire on home study products? For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE expiration.

Technical Issues

  • What do I do if my video is stuttering, buffering, or not loading? Please try refreshing your viewer by clicking on the "Reload Video" button located at the bottom of your video viewer page. Also try to close the viewer window and re-launch the viewer from your "My Account" page. The cache on your browser may need to be cleared, if you are unsure of how to clear your browser cache, an alternate and quicker option is switch to a different browser to continue viewing the program. In you're using Internet Explorer, try switching to Google Chrome. Other popular browsers such as Safari and Firefox are compliant with playback. Switching browsers to Google Chrome, Safari, or Firefox resolves the majority of playback issues. If you are still having problems with your video, please contact us at psychotherapynetworker@ce21.com or (877) 602-9877.
  • What do I do if I can’t hear the audio? Please try working through the following steps to troubleshoot audio problems: 1. Click the "Reload Video" button located at the bottom of the video viewer page. 2. Open a new tab (CTRL + T in most browsers), go to youtube.com in the new tab, and play any video. If you are unable to hear the audio of the YouTube video, the issue is with the audio settings on your device. 3. Try closing the viewer tab, returning to your online account, and launching the viewer again by clicking the green "Launch Viewer" button under the title of the course. 4. Check your speakers: a. External speakers: Confirm speakers are plugged in and powered on. Confirm the volume button is turned up on the speakers. Confirm that the speakers are plugged into the correct port on the back of the computer. b. Internal speakers: There is often a "mute" key on the keyboard for muting audio on laptops. Try clicking the mute key and/or the volume UP key. 5. Check system volume: There is a speaker icon next to the clock in the lower, right corner of the screen on Windows computers. Please click the icon, and try to increase the volume level on your computer. If none of these solutions work, please contact us at psychotherapynetworker@ce21.com or (877) 602-9877 for technical assistance.
  • What do I do if I can’t see the slides for a digital seminar? The slides will not display in the seminar viewer if the video showing the speaker is in full-screen mode. To exit full-screen mode, you can press the “Esc” key. At the bottom of the seminar viewer (near the left side), there are four buttons that correspond to four different ways to arrange the video and the slides in the seminar viewer. Try clicking the different buttons until you find your preferred arrangement.
  • What do I do if the slides aren’t moving when I stream a digital seminar? For webcasts and digital seminars, the slides in the viewer should automatically change as the speaker changes slides during the presentation. If they are not, please make sure the box next to “Sync Slides” is checked. The checkbox for “Sync Slides” is on the bottom toolbar of the seminar viewer.
  • Who do I contact for additional technical support? Email: psychotherapynetworker@ce21.com Online form: Click here to fill out a contact form. Then click “Create a Support Request.” Phone: (877) 602-9877, 7:00 a.m. - 6:00 p.m. Central Time, M-F.

Email Preferences

  • How do I get added to your email list? Please visit our add to email list page to be added to our email list.
  • How do I unsubscribe from your email list? Please visit our unsubscribe from email list page to be removed from our email list.
  • How do I make sure email from Psychotherapy Networker is not delivered to my Spam or Junk folder? You can proactively make Psychotherapy Networker a "Trusted Source" by adding our "From Address" (networker@psychotherapynetworker.info) to your address book, contact list, or safe sender list. If you find a Psychotherapy Networker email in your spam or junk folder, many email programs allow you to mark the email as a "Trusted Source" by clicking "Not Spam" or "Add to Safe Senders List" which will allow future Psychotherapy Networker emails to be delivered directly to your Inbox.
  • Will my information be sold? No; PESI, Inc. will not sell your information. We do occasionally send information to you on the behalf of other companies. This information is on programs and products that are similar to ours. We always review and pre-approve the programs and products before we send you this information.

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